Terms & conditions
Thank you for using our e-shop (the “site”). These terms and conditions govern your use of the site and purchase of goods (“items”) and services from the site. You will also find information on orders and returns, your privacy and security on other pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us by using the "contact us" form. In these terms and conditions, "we", "us", "our" and “Emmanuela – handcrafted for you” means Emmanouela Alevizopoulou sole trading business.
You must be 18 years of age or older to purchase items from the site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.
By placing an order with us you are agreeing to receive email newsletters from “Emmanuela – handcrafted for you”. We will not share your data with any 3rd parties. If you wish to be removed from our mailing list at any point simply click on the unsubscribe link provided on any email.
“Emmanuela – handcrafted for you” has as its priority your total satisfaction with our items and services. In the unlikely event that you are unhappy with your purchase, you have the right to cancel your order with us. To do this, please notify us within 30 days of receiving the item by e-mailing us at email@example.com or calling us on +302391021132 or writing to:
'Emmanuela – handcrafted for you'
Gymnasiou 15, Chalkidona
You will need to return your item to us within 30 days of delivery, with its original packaging and proof of purchase and dispatch note and we will be happy to refund the price paid. You have a legal obligation to take reasonable care of the items when they are in your possession.
If you request a refund under our returns policy, we will refund you the price you paid for the items. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling them in a way which would not be permitted in a shop. We will also refund any delivery costs you have paid us to send your item, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
Please note, if an exchange is required, your order will need to be refunded and a new order will be placed. Please contact us and we'll be happy to help you with this.
Pack the items back in the parcel, include the paperwork and send it back to the address above.
We highly recommend that you send your order back to us via a recorded delivery service for security purposes. We cannot accept responsibility for items sent by you and lost in transit. For all returns, except where the item is defective, damaged or dispatched in error by us, you will be required to arrange and pay for the return of the items to us.
A prompt refund of the price of the items will be issued once all the information referred to above is received, and in any event not later than 10 days after we receive the items from you. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our Customer Service Team will contact you.
Customers are legally entitled to cancel an order at any time up to 14 days after receipt of the item and to return it for a full refund. However, we are happy to extend your ability to return an unsatisfactory online purchase for up to 30 days.
This returns policy does not apply to defective or damaged items or items sent to you in error, which are dealt with separately in the "Defective and damaged items" section below.
Cancellations and exchanges
If you want to cancel your order, please contact us as soon as possible. Since we ship quickly, it may not be possible to stop your order so please follow the instructions for 'Returns' in those instances. Please follow these instructions for exchanges as well. It will usually be faster to re-order an item rather than send it back for an exchange, so please follow the above instructions while you order the item you would like instead. We realize this means two transactions on your credit card but feel it is faster for you to get the item you would like.
If we are providing engraving or repair services you cannot cancel your order if we have already started the work. This does not apply to repairs you have instructed us to carry out to defective or damaged items.
Defective and damaged items
Should you receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. You must return any defective, damaged or incorrect item to us within 30 days of receiving the item. You may then choose to receive a replacement item, repair, ex-change for an alternative item or refund. We will help you resolve any issues as quickly as possible.
Where the item is defective, damaged or dispatched in error by us, we will refund the price of the item in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
Delivery and customs
Please see our "shipping" page (link to shipping page) for information on timings and costs. We will use our reasonable endeavors to deliver the items or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of items caused by circumstances beyond our reasonable control.
We shall attempt to deliver the items to the address you specify for delivery, or if none, to the credit card address you supply. You are responsible for making arrangements to receive the items and if the items are held at carrier’s office or other delivery company's depot because no one was available when the items were delivered then it is your responsibility to swiftly collect the items. It is important that the addresses supplied by you to us are accurate.
Please note that we are currently not able to deliver to P.O. Boxes or military bases. It may not be possible for us to deliver to some countries, if an order is received with a delivery address outside the territories stated, you will be contacted by our Customer Service Team.
*Please note that any duty and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as we will not be held liable for these.
Contract for sale or services
The description of the items, services, price, currency, VAT and delivery costs are set out on the order page. The advertising of items and services on this site is an 'invitation to treat'. That means your order is an offer and no contract of sale is formed between you and us until you receive the 'confirmation of order' email from us. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorization has been confirmed, the order reflects current pricing, stock levels have been checked or, in the case of services, that we can offer the service you require. Once we accept your order, you shall pay the price for the items or services plus VAT and delivery and other costs specified on the order page and we shall charge your account for payment. Please keep your "confirmation of order" e-mail for your records.
In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
These terms and conditions cannot be varied except by changes made by us on the site, which we may make from time to time. Proposed changes to the terms and conditions will be notified to you by e-mail or flagged for your attention when you log onto the site for a new session. Your continued use of the site after such notification shall be taken as your full acceptance of such changes. You will only own the items you purchase once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items. Items supplied are not for resale.
If you need assistance for any reason, please contact us at firstname.lastname@example.org or call us on +302391021132.
For your convenience, emmanuela.jewelry has the following payment methods:
1. By debiting your credit, debit or prepaid card
During the credit purchase process, the customer is automatically transferred to a secure server at the bank's service where the transaction is secured using the most up-to-date services (Verified by Visa, MasterCard Secure Code). All data transmitted electronically by the customer (credit card details) to the bank's service, as well as their transfer from the bank to VISA, Electron VISA, American Express, Maestro, MasterCard & Diners club are covered by the 256-bit SSL encryption algorithm, the most powerful encryption currently available worldwide. Verification is carried out for each transaction through visa and MASTERCARD's 3D Secure Network system.
Card details are stored nowhere but used during checking and billing. So the transactions you make in our online store via credit cards are completely secure.
Emmanuela.jewelry does not collect or store your credit card details in any way and for this reason you need to re-enter them every time you use your credit card for transactions through this page.
2. Via PayPal
You can pay for your purchases through PayPal's completely secure environment, even without having an account and with the ability to use your credit or debit card.
Your products are shipped with your retail receipt or purchase invoice.
3. Via Apple Pay
Apple Pay is an Apple service that allows owners of its devices to make quick and easy purchases in stores, apps, and websites, thanks to the use of contactless payment technology and Visa tokenization.
Disclaimer and liability
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. We work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.
In no event shall we be liable for any indirect loss, consequential loss, loss of profit (whether direct or indirect), data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.
You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times.
If you are not satisfied with the site, then please email us with your comments.
To the maximum extent permitted by law, our liability to you in connection with any claim or series of connected claims under these terms and conditions shall not exceed €1,000 or the value of the items to which a claim is relevant, whichever is the greater.
Notwithstanding anything else in these terms and conditions, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
These terms and conditions do not affect your legal rights as a consumer.
We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
In the case of repairs and engraving we strongly advise that you maintain adequate insurance for your jewellery while it is in our possession.
“Emmanuela – handcrafted for you” cannot be held liable for any item that has been repaired or modified by a third party.
“Emmanuela – handcrafted for you” cannot guarantee that the sale and delivery of its items to your particular country or location is permissible, so please be aware of your own geographic import restrictions.
This site and its contents will not constitute the basis for any contractual commitment between “Emmanuela – handcrafted for you” and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of items by “Emmanuela – handcrafted for you” would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for “Emmanuela – handcrafted for you”to sell items.
Your use of this site and any contract between you and “Emmanuela – handcrafted for you” for the sale of items shall be governed by and shall be construed in accordance with the laws of Greece and European Union and shall be subject to the non-exclusive jurisdiction of the Greek government Courts in Thessaloniki, Greece. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
Unless otherwise stated in these terms and conditions, no part of these terms and conditions are enforceable by anyone who is not a party to them, pursuant to the Contracts.
"Emmanuela – handcrafted for you" is a business registered in Greece & EU under the name Emmanouela Alevizopoulou. The VAT registration number in Greece is EL053866282. Copyright and other rights all materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site are protected by copyright owned or controlled by or licensed to Emmanouela Alevizopoulou.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or make a single copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with us or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.