In the event that you are not satisfied for any reason, you may return your item(s) within 30 days of receipt. The item has to be in its original unused condition without marks or scratches. Please contact us for detailed instructions. For further instructions about hassle free returns please visit our returns policy page

 All of our products pass through strict quality regulations. However, if you do experience a problem please contact us at questions@emmanuela.gr

If you have any questions or queries, please contact us at questions@emmanuela.gr

If you require any further help in selecting a product or encounter an issue, please contact us at questions@emmanuela.gr

No, you don’t need to create an account. You can place an order as a guest customer. However, creating an account allows you to save your personal details and addresses, for quickest check out procedures every time you shop from us in the future.

To change your personal details, click on 'My account' and then choose the type of information you wish to alter.

To change your password, click on 'My Account' and then on 'My Profile'.

If you have lost or forgotten you password, click on 'Forgot my password' on the account login page and follow the online instructions. 

Yes, VAT is charged on online purchases and is included in the price of the product.

We always make use of the latest online security features available, by cooperating with the most noteworthy organizations like Stripe, adopting the latest and most stringent European Security Regulations PSD2 and offering the highest security encryption services.

You will be informed at every stage of the order via email or sms. You may also check the status of your order at My Account section of our website.

Yes, you may cancel an item from your order at any point as long as you have not proceeded with the payment. To cancel an order following payment please contact us at questions@emmanuela.gr

If you wish to cancel you order but it has already been dispatched, you have the option to return the item to us and receive a full refund excluding shipment costs. Please contact us at questions@emmanuela.gr for further information.

The most common reasons for not being able to complete an order are the following:

- Please check if the contact information you have provided is complete.

- Ensure that the product is available and in stock.

- Try using a different credit card or payment method.

For further information or help, please contact us at questions@emmanuela.gr

Yes, we support worldwide delivery to any destination across the globe. Please check our Shipping page for more information on time frames.

If you believe that this might be the case please contact us at questions@emmanuela.gr

If you notice that an item is missing please contact us at questions@emmanuela.gr in order to resolve the issue.

If this occurs please contact us at questions@emmanuela.gr which will advise you on how to proceed.

If you are out or away during delivery, the courier will leave a calling card with details of how you can arrange a different date for delivery.

We use DHL express international shipping and the delivery takes only 2-3 days.

We offer shipping at a cost of $8.90 for all orders, no matter the quantity of items purchased!

Ready to gift! All items sent are carefully packaged in specially designed boxes. The contents of the package include a boutique quality shopping bag branded pouch & gift box!

Once the order has been dispatched, you will receive an email with a tracking number so that you may follow the status of your shipment. You can then enter the tracking number in the DHL website to get a precise view of the status of your order.

Yes, a proof of ID and signature is necessary.

Yes, you may choose a different address for delivery of the item in the event that you might want to offer the item as a gift.